rbakee's Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how rbakee collects, uses, and keeps your information secure.
Introduction and Applicability
rbakee (https://rbakee.cam) is an online betting and casino platform operated for players in Bangladesh. We place the highest priority on the privacy of our users. This privacy policy sets out our commitment and practices regarding the collection, use, disclosure, and protection of your personal information.
When you register, log in, or use any service on rbakee, you are considered to have accepted the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform.
This policy applies to all services on the rbakee platform, both mobile and desktop versions, and to any communication with us. We reserve the right to change or update this policy at any time. Continued use of the platform after any changes will be considered acceptance of the updated policy.
What Information We Collect
rbakee collects user information from various sources. The different categories of information collected are described in detail below.
Personal Identification Information
At the time of account registration, we collect the following information:
- Full name and date of birth
- Email address
- Username
- National ID or passport number (for identity verification)
- Current address
Financial and Payment Information
The following information is required for deposits and withdrawals:
- Mobile banking account number (bKash, Nagad, Rocket)
- Transaction amounts and history
- Date and time of withdrawal requests
- Type of payment method
Technical and Device Information
Information collected automatically from your device and connection:
- IP address and geographic location
- Browser type and version
- Device type and operating system
- Cookies and session data
- Time spent on the site and browsing patterns
Gaming Activity Information
Information collected to improve your gaming experience:
- Betting history and amounts
- Preferred game types
- Win and loss records
- VIP tier program progress
- Bonus and promotion usage history
Purpose of Using Information
rbakee uses collected information only for specific and legitimate purposes. We use your information for the following reasons:
Account management and verification
Information is used to create and maintain your account and to verify your identity. This also helps prevent fraudulent activity.
Processing financial transactions
Financial information is essential for accepting deposits, processing withdrawals, and distributing bonuses.
Providing customer support
Our 24/7 live chat team is given the necessary information to resolve your issues and provide assistance.
Security and fraud prevention
Information is analysed to identify and prevent unauthorised access to accounts, money laundering, and fraudulent activity.
Service improvement
By analysing your usage patterns, we improve the platform experience, game range, and payment methods.
Promotional communications
With your consent, you will be informed about new bonus offers, promotions, and updates. This consent can be withdrawn at any time.
Responsible gaming monitoring
By monitoring gaming behaviour, we identify signs of problematic gaming and provide the necessary support.
Sharing Information with Third Parties
rbakee never sells, rents, or commercially distributes your personal information. However, information may be shared with third parties in the following limited circumstances:
- Payment processors: Payment service providers such as bKash, Nagad, and Rocket receive the information needed to complete transactions.
- Technology partners: Technology partners use the necessary information to operate the platform and provide game software.
- Legal obligations: Information may be provided in response to court orders or legal demands from relevant authorities.
- Anti-fraud organisations: Specific information may be shared with relevant organisations to prevent money laundering and fraud.
- Business transfers: In the event of an acquisition or merger, information may be transferred to the new operating party.
All third parties are contractually bound to comply with our privacy standards. We ensure they use your information only for the purposes specified in the agreement.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the rbakee website. Cookies are small data files stored in your browser that help improve your browsing experience.
Types of Cookies
- Essential cookies: These are necessary to maintain login sessions and ensure security. Without them, the platform will not function properly.
- Functional cookies: Remember your preferences and settings, such as language selection and display preferences.
- Analytical cookies: Analyse platform usage patterns to help improve the quality of the service.
- Marketing cookies: Used to display relevant offers based on your interests (only with your consent).
Cookies can be controlled or disabled by changing your browser settings. However, disabling essential cookies may limit some features of the platform.
Cookie Controls
To manage cookies in your browser:
- Go to browser settings
- Select the "Privacy" or "Security" option
- Block or clear cookies
- Set exceptions for specific sites
Data Security Measures
rbakee has implemented industry-standard technical and organisational measures to protect your personal and financial information. Our security practices include:
SSL Encryption
All data transfers are secured with 256-bit SSL encryption technology.
Firewall Protection
Advanced firewalls and intrusion detection systems prevent unauthorised access.
Two-Factor Authentication
Two-factor authentication is available for account access.
Regular Audits
Our security measures are regularly evaluated and updated.
While we ensure the highest level of security, no digital system is 100% secure. We therefore ask you to remain cautious — do not share your password with anyone, avoid logging in from unfamiliar devices, and contact us immediately if you notice any suspicious activity.
Data Retention Period
rbakee retains your information only for as long as necessary. The retention period depends on the type of information and its purpose:
| Type of Information | Retention Period |
|---|---|
| Account identity information | 5 years after account closure |
| Financial transaction records | 7 years after the last transaction |
| Gaming history | 3 years after account closure |
| Communication and support records | 2 years from the date of communication |
| Log files and technical data | 12 months |
| Marketing consent records | 3 years after consent is withdrawn |
If there are legal obligations, information may be retained beyond the specified period. Once the period expires, information is securely deleted or anonymised.
Your Rights
You have the following rights regarding your personal information. Contact us to exercise these rights.
Right to Access
You can find out at any time what information we hold about you. We will provide that information within 30 days of your request.
Right to Rectification
If any of your stored information is incorrect, you can request a correction. We will make the correction promptly upon receiving a request with appropriate proof.
Right to Erasure
In certain circumstances, you can request that your information be deleted. However, some information may need to be retained if there are legal obligations.
Right to Restrict Processing
In certain circumstances, you can ask for the processing of your information to be restricted, particularly if there is a dispute about the accuracy of the information.
Right to Object to Marketing
You can request to stop receiving promotional messages at any time. We will action your request immediately.
Right to Data Portability
You are entitled to receive a copy of the information you have provided. This will be supplied in a structured, machine-readable format.
Protection of Minors' Information
Registration is prohibited for those under 21
rbakee is operated exclusively for individuals aged 21 and above. We do not knowingly collect information from minors. If we have reason to believe that a minor has registered, we will immediately close that account and delete all associated information.
If parents believe their child has registered on rbakee, please contact [email protected] immediately.
Policy Changes & Updates
rbakee may update this privacy policy from time to time. Reasons for changes may include:
- Changes in legal or regulatory requirements
- Addition of new services or technologies
- Improvements based on user feedback and suggestions
- Alignment with industry best practices
For significant changes, we will post a notice on the platform or inform you via your registered email. Continued use of the service after changes have been made will be considered as your acceptance of the updated policy. We therefore encourage you to check this page regularly.
The "Last Updated" date at the top of the page indicates when this policy was most recently revised.
Contact Us
Privacy-related contact
If you have any questions about this privacy policy or wish to exercise any of your rights regarding your information, please contact us:
Related Pages
For more information related to the privacy policy: